How we process personal data.

This policy explains how M Solutions SE processes the personal data of visitors to msolutions.cz and of people who contact us through the website. We comply with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Czech Act No. 110/2019 Coll., on the processing of personal data.

Data controller

M Solutions SE, Company ID 05859387
Registered office: Mařatkova 918/2, 142 00 Prague 4, Czech Republic
E-mail: info@msolutions.cz, phone: +420 222 265 284

If you have any questions about personal data protection, please write to us at the e-mail address above.

What data we process

Contact form and project enquiry. Your name, company name, e-mail, phone number (optional) and the content of your message. For the project enquiry, also the answers you select (area, reason, stage and timing of the project) and your notes.

E-mail and phone communication. Information you provide to us yourself when you write to us or call us.

Visiting the website. Technical data such as your IP address, browser and device type, and cookie data. We only use cookies that are not necessary for the website to function with your consent (see below).

Why we process data and on what legal basis

• Handling your enquiry, preparing a consultation and an offer. These are steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR). If you contact us on behalf of a company, we process your data based on our legitimate interest in communicating with your company (Art. 6(1)(f) GDPR).
• Performance of a contract, if we become your supplier (Art. 6(1)(b) GDPR).
• Compliance with legal obligations, such as accounting and tax obligations (Art. 6(1)(c) GDPR).
• Website security and abuse prevention, for example protection against form spam (legitimate interest, Art. 6(1)(f) GDPR).
• Analytics and marketing cookies only with your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.

Providing data in the form is voluntary. However, we cannot reply without your name and e-mail address.

How long we keep data

We keep data from enquiries for as long as necessary to handle them. If an enquiry does not lead to cooperation, we delete the data within 2 years at the latest. If cooperation does follow, we keep the data for the duration of the contract and then for the period required by law (for example, 10 years for accounting records). Cookie retention periods are listed in the cookie policy.

Who we share data with

We do not sell your data or share it with third parties for their own purposes. It may be accessed by our processors who provide website operation, hosting, e-mail and IT services for us, only to the extent necessary for these services and under a data processing agreement. We may also disclose data to public authorities where required by law.

We process data in the European Union. If any processor were to process data outside the European Economic Area, this would only happen with appropriate safeguards under the GDPR (for example, standard contractual clauses).

Cookies

You can find out which cookies the website uses and why in our cookie policy. You can change your consent at any time in the cookie settings.

Your rights

In connection with the processing of your personal data, you have the right to:

• access your data and obtain a copy,
• have inaccurate or incomplete data corrected,
• have your data erased if we no longer need it or process it unlawfully,
• restrict processing,
• data portability,
• object to processing based on legitimate interest,
• withdraw your consent at any time where processing is based on consent; withdrawal does not affect processing carried out before it.

You can exercise your rights by e-mail at info@msolutions.cz or by letter to our registered office. We will reply without undue delay and within one month at the latest.

If you believe that our processing violates your rights, you can lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, uoou.gov.cz.

Automated decision-making

We do not use automated decision-making or profiling that would have legal effects on you or similarly significantly affect you.

Changes to this policy

We may update this policy, for example when our services or the law change. The current version is always available on this page.

Effective from 11 November 2026.